Dulhanwear.com is dedicated to your complete satisfaction. In order to avoid any surprises we place our polices in easy to find and easy to read text! Our Exchange / Return / Refund policy is fair and better than most online competitors. We have one of the best exchange policies on the web. We encourage our customers to read our policy before purchasing any products from our website.

Custom tailored products cannot be exchanged or returned. This is every online retailer's policy. Custom tailored / altered products can not be resold. It must also be noted that custom tailored products require multiple sessions of alterations in order to get the perfect fit. It is impossible to always get the right fit on the first attempt and we recommend that few alterations may be required after we tailor the product. Please read our custom tailoring & stitching policy here!

Products may have slight color, pattern & design variations from what you see on your computer screen. Please read our color, design & pattern policy here. Products with these variations will not be considered “wrong product”.

Note: Item must be in its original packaging and must not be worn or used.

Note: You must notify us within 48 hours of receipt of the product that you wish you exchange or return the product.

Note: Our shipping charge of $10 / per item is a discounted price. Regular shipping charges are $20 per 2.2 pounds. We assume $10 of the express shipping charges on each sale in order to offer affordable shipping for our customers. On returns the $20 shipping charge will be calculated when offering refunds.

Note: No exchange or refund will be offered after the 10 day hassle free period has ended.

EXCHANGE POLICY:

We offer a 10 day hassle free exchange policy. If you don’t like the product for any reason you may ship it back to us within 10 days of receipt of the product.

We will also provide you with $8 store credit for any future order. This is our way of offsetting the shipping costs you will incur on the exchange. (Note: no other online competitor offers this - especially if you simply didn't like the product and there is no damage or mistake made by the retailer)

We will bear the cost of shipping the replacement to your doorsteps (up to $15). (Note no other online competitor offers this - especially if you simply didn't like the product and there is no damage or mistake made by seller)

Note: In order to avoid abuse of this policy we will only pay for the shipping and offer $8 store credit once every 60 days per household. In a rare case, if you do not like the exchanged item you must pay for the return shipping and full shipping charges of the replacement from our office to your doorsteps typically ($20 per 2 pounds).

Please send us an Email at returns@dulhanwear.com with a brief description of the problem before shipping it out. We will generate a RMA code for the return. This allows us to better track returns and provide more efficient customer service.

Items mailed to us for exchange without first contacting us, will not be processed in time and may not qualify for an exchange.


If it's not our fault you have the following options:

1. First contact us at returns@dulhanwear.com and provide us with a brief description of the problem, we will generate a RMA number in order to process the return. You must pay for the return shipping charges.

2. There will be a 15% restocking / processing fee on the total amount plus $10 shipping fee per 2.2 pounds on the original order.

Example: You bought a $100 unstitched saree and paid $10 discounted shipping. There will be a $15 restocking & processing fee based on the $100 sale price. You will also be responsible for $10 shipping fee. We pay $20 per 2.2 pounds on express shipping. The shipping charge of $10 paid by you is discounted and we pay additional $10 on each 2.2 pounds. So your refund from us will be $75.