Dulhanwear.com’s #1 priority is your complete satisfaction. Our goal is to ensure that every customer has a positive experience while shopping with us. Our policy is to be upfront and honest with our customers and display our policies and procedures clearly on our website and not in hard to find fine print. We want to set clear expectations for our customers in our aim to never disappoint you.
Dulhanwear.com Facts:
Dulhanwear.com is a USA based small business based out of Carol Stream, IL. a suburb of Chicago. All customer service is offered from our Carol Stream, IL. Office and not from India.
We have over 3000 products in stock and our stock is growing every day.
In order to maintain adequate stock levels of each product in different sizes, colors and to avoid paying double shipping charges, we maintain most of our inventory in our multiple warehouses in India. Many of our products are shipped directly from India with express shipping of 48 - 72 hours! (note: all customer service and business operations are handled by our Carol Stream, IL. office.)
Benefits of Shopping with Dulhanwear.com
While shopping on Dulhanwear.com you can be confident that you will receive excellent service that we all expect here in the United States.
You are also protected by US consumer laws to ensure that all your concerns are handled fairly.
Excellent quality of Products. Unlike some competitors in India that copy designs and manufacture the same products using cheaper fabrics to cut costs.
Unlike businesses in India, We respect the value of time and will do our best to give you accurate estimates on all communications and product delivery.
Shopping overseas you are responsible for all shipping charges of returns and the replacement as much as $30 - $50+ for international shipping.
We have a great Exchange Policy! we even credit you shipping charges for exchanges!
Images used on the website - The images are used to give you a general idea of look and feel of the dress. The color of the delivered products may have slightly variations from what you see on your computer monitor. This is due to various lighting used during the photo shoot, the brightness or resolution of your computer monitor (screen).
Red, Maroon, Orange, Blue & Green colors have a higher chance of being displayed on your screen in a different shade.
Indian Dresses – Are not typically mass produced but instead is the work of art of skilled workers. Repeating a dress is a manual process therefore a dress cannot be EXACT as you see in the image. There may be slight variations in the design, pattern and color.
All products details specified for example color, pattern, size, handwork, weight, etc. may not be exact as the final product. We do our best to describe the work as close to the actual product as possible.
Custom Tailoring – Custom tailoring is a very tricky process when done over the internet. The measurements are not taken by the tailor who will be working on the dress but instead are provided directly by customers. Tailoring typically requires multiple alterations in order to get the “perfect” fit and that too with face to face interaction. It is expected that after we tailor your product there may be slight alterations that may need to be done. We recommend that the alterations should be done by a local tailor. Dulhanwear.com currently offers limited tailoring options because of the complications and to avoid dissatisfaction of our customers. We want to offer products and services that will exceed your expectations.
Your Order:
Due to the volume of inventory moving from our warehouses, it is not possible to always have a real-time up to date count on product availability. Your order is treated as a “reservation” and we will contact you within 24 – 48 hours to confirm your order. If an item is no longer in stock, we will quote you a time frame on how long it will take to fulfill the order. If the item is no longer manufactured we will give you an option to select a similar product at the same cost.
Shipping:
Majority of our products are express shipped from India and the shipping costs are discounted at flat $10 per item. Regular shipping costs are $20 per/kg or 2.2 pounds. We usually offer promotions with free shipping with minimum order amount.
We ship VIA major couriers such as FedEX, UPS, DHL and USPS.
We may ship your products in multiple shipments to expedite the delivery.
If you need a products faster than what is quoted on our website, please email sales@dulhanwear.com with the product model number and when you would like the product delivered. We will get you an answer ASAP.
